To the valued clients of Deep River Animal Hospital:
We continue to remain open during the outbreak of COVID-19, but we are instituting some policies to keep both you and our staff safe. We ask that you kindly cooperate with these policies so that we may remain open and continue to serve our community and loved pets. These policies will remain in effect for the next 4 weeks and may extend as needed.
We are asking clients who are sick (respiratory disease) or clients who have potentially been exposed or who have tested positive for COVID-19 to not bring their pets to the clinic. Please make other arrangements for the pet to be brought in.
We will not be scheduling any routine wellness appointments unless your pet is due for a rabies vaccine. A wellness appointment consists of a yearly annual, vaccines other than rabies, nail trims, anal gland expressions, avian nail, beak or wing trims.
We will only make appointments for sick, injured, emergency or reproductive appointments at this time. We will also make appointments for your pet if they require bloodwork for a continuing prescription. If you have any question about what type of appointment your request falls under, please contact us.
When you do arrive at the hospital for an appointment, we will be instituting a stay-in-car policy. Please remain in your vehicle and a technician will meet you in the parking lot to take your pet inside for treatment. Once treatment is complete, we will return your pet to you and we can process payment over the phone or the technician can bring your preferred payment method back into the hospital. Exceptions to the stay-in-car policy can be made by a case-by-case basis such as the event where one of our beloved patients needs to be euthanized.
As is quickly becoming standard practice, we ask that all of us remain 6 feet apart and refrain from handshaking or hugging to help limit the possible spread of COVID-19. If your pet needs to be admitted to the hospital, we will not be accepting any personal belongings into the hospital.
If your pet requires a prescription refill and you don’t wish to come to the hospital, we can arrangement for the shipment of most medications. Additionally, if your pet needs prescription refills or their prescription diet, they can be ordered on our online store and be shipped directly to you: https://deepriverah.vetsfirstchoice.com/
We are doing our best to stay abreast of current developments. We understand there is a lot of information (and misinformation) floating around. Please read the below message regarding COVID-19 and pets. Following the message are links to additional and continuing updated information.
Per the AVMA regarding COVID-19 and our pets: “Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people. Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them. As always, careful hand washing and other infection control practices can greatly reduce the chance of spreading any disease. The national Association of State Public Health Veterinarians’ (NASPHV) compendium of standard precautions is a good reference for appropriate infection control in veterinary practices.”
American Veterinary Medical Association: https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19
CT Department of Health: https://portal.ct.gov/DPH/Local-Health-Admin/LHA/Connecticut-Local-Health-Middlesex-County
Thank you for your understanding and patience in this situation,
The Doctors and Staff at Deep River Animal Hospital